Privacy Policy

Privacy Policy for Patt Stock Bowen Therapy

Last updated: June 7, 2025

At Patt Stock Bowen Therapy (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.pattstockbowen.co.uk), book appointments, or otherwise interact with us online.

1. Data Controller

Patt Stock – Bowen Therapy
Address: Brewster Corner, Pendicke St. Southam
Email: info@pattstock.uk
Phone: 07900 882977

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

  1. Personal Identifiers & Contact Details
    • Name, email address, postal address, telephone number (collected when you book an appointment, subscribe to our newsletter, or contact us).
  2. Health & Treatment Information
    • Medical history, current health conditions, and treatment notes (collected during consultations to provide Bowen Therapy safely and effectively).
  3. Payment Information
    • Payment details (e.g. card information) processed securely via our third-party payment provider; we do not store card numbers on our servers.
  4. Technical Data
    • IP address, browser type, device identifiers, cookies, and usage analytics (collected automatically when you visit our site).

3. How We Use Your Information

  • To Provide Services
    Process bookings, deliver Bowen Therapy sessions, and follow up on your care.
  • Communication
    Send appointment confirmations, reminders, newsletters, and service updates (only if you’ve opted in).
  • Account Management
    Manage your client account, including securely processing payments and maintaining treatment records.
  • Improvement & Analytics
    Analyze website usage to improve our content, functionality, and user experience.
  • Legal Compliance
    Comply with our legal obligations (e.g. record-keeping for health regulations, responding to lawful requests).

4. Legal Basis for Processing

  • Contractual Necessity
    To fulfil our contract with you when you book and receive therapy.
  • Consent
    For marketing communications and newsletters—you may withdraw consent at any time.
  • Legitimate Interests
    To maintain our website, improve services, and protect our practice from fraud.
  • Legal Obligations
    To comply with healthcare regulations and respond to legal requests.

5. Cookies & Tracking

We use cookies and similar technologies to distinguish you from other users and enhance your experience:

  • Essential Cookies
    Required for basic site functionality (e.g. session management).
  • Performance Cookies
    Collect anonymous analytics about site usage (e.g. Google Analytics).
  • Functional Cookies
    Remember your preferences (e.g. language, form inputs).

You can manage or disable cookies via your browser settings; however, some parts of the site may not function correctly without them.

6. Data Sharing & Third Parties

We may share your data with:

  • Healthcare Partners (e.g. referring practitioners, if you consent).
  • Payment Processors (e.g. Stripe, PayPal) — for secure transaction handling.
  • IT Service Providers (e.g. website host, analytics tools) — to maintain and optimize our systems.
  • Legal Authorities — when required by law or to protect our legal rights.

We require all third parties to treat your data securely and in accordance with applicable law.

7. International Transfers

Our service providers may be located outside the UK. Where we transfer your data abroad, we ensure appropriate safeguards (e.g. standard contractual clauses) are in place to protect your information to UK GDPR standards.

8. Data Retention

We retain your personal data for as long as necessary to:

  • Provide you with services and fulfill our contractual obligations.
  • Comply with legal, regulatory, and accounting requirements (typically up to 7 years for health records).
  • Resolve disputes and enforce our agreements.

When no longer required, we securely delete or anonymize your data.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erase your data (“right to be forgotten”) in certain circumstances.
  • Restrict or object to our processing of your data.
  • Data Portability — receive your data in a structured, machine-readable format.
  • Withdraw Consent at any time (without affecting processing already completed).

To exercise these rights, please contact us at hello@pattstockbowen.co.uk. We will respond within one month.

10. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from minors. If you believe we have collected personal data from a child, please contact us to request deletion.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last updated” date at the top will indicate when changes occur. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or complaints about this policy or our data practices, please contact:

Patt Stock – Bowen Therapy
Email: info@pattstock.uk
Phone: 07900 882977

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.